FAQ

Frequently Asked Questions

1. How do I know that my Inscents Waterfall won’t be damaged in the mail?

Each Inscents burner is carefully wrapped in bubble wrap prior to being put in a protective bubble mailer to be shipped out. Your Waterfall is also shipped in a form-fitting, padded box that’s extremely protective. It’s shock absorbent and prevents your Inscents Waterfall from rattling around. So your Inscents Waterfall will arrive in mint condition, with no chips, cracks, or damages. If for any reason your Inscents Waterfall is damaged, we will either ship you a replacement or provide you a full refund, no questions asked.

2. How does the smoke flow like that & how do I use it?

The backflow incense cones are specially designed to burn downward by being the perfect amount of hollow on the inside and shaped the perfect way. First, light the tip of the backflow incense cone, and allow the top to get glowing hot (allow 4 - 8 seconds of burning before blowing out the flame). Next, blow out the flame and allow the fragrance to release, repeat until smoke starts flowing from the bottom of the cone/hole. Finally, place the cone on top of the waterfall burner directly above the hole. It is specially designed to have a hole in the middle to allow the smoke to pass through the cone and facilitate a dramatic "pour down" smoke effect rather than rising like traditional incense cones.

3. Will Inscents Waterfall work with any incense cones?

The inscents cones are custom designed to perfectly work with our inscents burners. You may try to use other back-flow incense cones, but we cannot guarantee that they will work as well as the cones we provide or that the smoke will properly flow downward.

4. Does the Inscents Waterfall come with any Backflow Inscents Cones?

Yes. Every order of Inscents Waterfall comes with 100 free backflow essential oil cones. It contains our 10 new and improved all-natural, relaxing scents.

5. Can I buy more incense cones?

Yes, you can select to add our various inscents cones to your order
200 Inscents Cones (includes 10 different scents and you get 20 cones of each scent)
100 Extra Strength Inscents Cones (bigger and lasts longer)

6. Is the Inscents Waterfall sturdy?

Yes. This beautiful piece is made of dense ceramics that are carefully molded by hand. If treated with care, your Inscents Waterfall will last for generations.

7. How much does one Inscents Waterfall weigh?

Each Inscents Waterfall weighs about 520 grams or roughly 1 pound and 3 ounces.

8. How tall is each Inscents Waterfall?

Inscents Waterfall is 7 inches tall (17.5 centimeters) and 5 inches (12.7cm) wide across the middle.

9. How long does shipping take?

Our warehouses works diligently to fulfill orders within 24-48 hours. Our partner carriers ship and deliver within 5 business days up to a maximum of 15 business days depending on the country location.

10. Does my order come with a tracking number?

Yes, all orders are shipped with a tracking number. You will receive a Fulfillment Confirmation email to the email address used when the order was placed which contains your tracking number and tracking link once your order is prepared from our warehouse. Please check your inbox or spam folder.